Privacy Policy

Scope

This policy describes how the CustomWheelset website team in Xiamen, China handles information connected to browsing, quote requests, and support. CustomWheelset is responsible for information collected through this website, and privacy requests can be sent to the contact address below.

If a quote proceeds to an order, the written quote or invoice identifies the transaction party and any order-specific information handling terms.

Information We Collect

We may collect information needed to review and follow up on a request:

• Contact details such as name, email, company, WhatsApp number, country or region, and messages.
• Quote details such as the reference wheelset, SKU, options, quantity, riding use, compatibility requirements, finish, logo request, and destination.
• Technical data such as IP address, browser type, device information, pages viewed, security events, error events, and approximate region.
• Communication and operational records created while a quote is discussed.

The public website is quote-only and does not take payment. Do not send card numbers, bank details, wallet credentials, passwords, identity documents, or one-time security codes through the quote form.

How We Use Information

We use information to:

• Review wheelset compatibility and prepare a written quote.
• Contact you about configuration, availability, Planning estimates, and support questions.
• Protect the site from fraud, abuse, spam, and unauthorized access.
• Maintain service records and improve the catalog and quote flow.
• Meet applicable legal, security, and recordkeeping obligations.

Service Providers and Sharing

Information may be shared with service providers when needed for website hosting, security, analytics, communications, component review, payment after quote acceptance, or shipping. Providers may process data under their own terms and privacy policies.

Information may also be disclosed when required by law, to protect users or the site, or in connection with a transaction that you have accepted in writing.

International Processing

The technician team is based in Xiamen, China. Website infrastructure and service providers may process information in other countries. Data protection rules may differ between locations.

Retention and Security

Quote, support, security, and operational records are kept for as long as reasonably needed to respond, prepare or administer a quote, prevent abuse, resolve disputes, meet obligations, and maintain business records.

Reasonable technical and organizational safeguards are used, but no online service can promise absolute security. Send only the information needed for the request.

Your Choices

You may ask about access, correction, deletion, or other privacy choices that apply to your information. A request may require identity verification and may be limited by applicable legal or operational requirements.

You can also control browser cookies and decline optional communications where an unsubscribe or preference control is available.

Contact

For privacy questions, email support@customwheelset.com.